FAQ

Frequently Asked Questions

Is AQ eCom jewelry really waterproof?

Yes. Our anti-tarnish pieces are finished with a protective coating designed to withstand daily wear — showering, swimming, sweating at the gym. You don't need to take them off before water. That said, we recommend patting pieces dry after heavy exposure to salt water or chlorine to keep them looking their best for longer.

Will the jewelry turn my skin green or cause irritation?

Our pieces are made with skin-safe, nickel-free and cadmium-free materials, so they're suitable for most sensitive skin. If you have a known metal allergy, we recommend reviewing the material notes on each product page before ordering.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary by destination — you'll find the full breakdown on our Shipping Policy page. You'll receive a tracking link by email as soon as your order ships.

What is your return policy?

We accept returns on unworn items in their original condition within the window listed on our Returns page. Reach out to our team and we'll walk you through it.

How do I care for my pieces?

Store jewelry dry and away from direct sunlight when not worn. Avoid contact with perfumes and lotions applied immediately before wear. A soft cloth is all you need to restore shine.

How can I contact you?

Head to our Contact page and send us a message — we aim to reply within one business day.